Returns & Warranty Policy — Global Motion Supply

1. Return Merchandise Authorization (RMA)

All returns must be accompanied by a Return Merchandise Authorization (RMA) number issued by our sourcing desk. Standard, unopened catalog items in original manufacturer packaging may be returned within 30 days of delivery, subject to manufacturer restocking terms.

2. Custom & Special-Order Items

Custom-machined parts, custom cut-to-length hoses/cables, and specially imported obsolete components are non-cancellable and non-returnable (NCNR) once manufacturing has commenced, unless defective upon arrival.

3. Manufacturer Warranty Coverage

All products supplied by Global Motion Supply carry full OEM manufacturer warranty protections against defects in material and workmanship. If a component fails within the warranty period, our team will facilitate warranty replacement or repair with the manufacturer.

4. Initiating an RMA

To initiate an RMA or warranty claim, contact our support team at quotes@globalmotionsupply.com with your PO number, invoice number, and serial/part photos.